Margin without extra people
We agree your margin and the scope. We take over the daily backup management and the recovery tasks.
When a client is down, we do the recovery work.
Offer your clients serious recovery without building a recovery department. You keep the relationship and the recurring revenue. We run the backups and take responsibility for the recovery work.
You keep the client, we do the recovery work.
You shouldn’t need a bigger team to give your clients better protection.
Bigger clients within reach
Immutable backups, a DR environment in our data centre and forensic recovery make conversations possible that you would otherwise have to turn down.
A team behind your engineer
Your engineer no longer has to carry it on memory and good intentions. They get recovery specialists to work with.
The responsibility moves with the work.
This is a managed service. Our engineers are responsible for the work in scope, also when you sell it under your own name to your clients.
Before the first incident we write down who does what: coverage, checks, permissions, escalation, recovery priorities and who talks to the client.
How we workYou keep
The client
- Advice and the commercial relationship
- Your partner margin
- Everyday production IT
- Business context and client coordination
We take on
Backup and recovery
- Backup management and checks
- Restores and recovery tests
- Running DR, if it is in scope
- Failback, if it is in scope
If your company is breached, your clients’ backups stay out of reach.
We separate the backup, technically and organisationally, from both the customer and their IT partner. An attacker who steals your admin rights, or your client’s, still cannot reach the copy.
Early deletion is only possible with two engineers physically present in the data centre.
Recovery as the last line of defenceCustomer environmentAdmin accounts can be stolen.
IT partnerOften manages dozens of customers at once.
Our recovery environmentNo login for customer or partner. Everything by ticket.
IT partners who already work with us.
Among others APS IT-diensten, IT-PG, SLB diensten, AMR ICT and Hively.
The school foundations MosaLira and Kom Leren chose our Microsoft 365 backup on the advice of their IT partner, APS IT-diensten. The Managed Cloud Company, the MSP behind Hively, Vivaly and Brightly, offers our backup to its own customers.
“You don’t want all your data in one place and with one organisation, in case something goes wrong.”
Start with one client and see how we work.
You don’t have to move every client on day one. Pick one, agree what success looks like and test it together.
Microsoft 365 backup
See how we onboard, support and restore without touching the client’s servers. The client’s Entra ID configuration is backed up too.
Start with Microsoft 365Server backup and disaster recovery
Bring the client whose restores, recovery location or reliance on one engineer keeps you up at night. We’ll make a practical recovery plan.
Discuss a server environmentNIS2 for MSPs
From 50 employees or €10 million turnover, an MSP usually falls under NIS2 itself.
The directive lists managed service providers as a sector of their own. Smaller than that? Your clients still have to check the security of their suppliers, and that means you. Expect questions about backups, recovery tests and incident reporting.
NIS2 & complianceYour own obligations
Duty of care, incident reporting and board responsibility can apply to your own organisation. Check whether you fall under your national NIS2 law and register with the authority if you do.
Your clients’ questions
We give you restore reports, recovery plans and an ISO 27001:2022 certified supplier to point to when a client sends a supplier questionnaire.
Incidents at a client
Our logs and timelines help you and your client meet the reporting deadlines: early warning within 24 hours, notification within 72 hours.
Questions we get a lot
Something else? Call us on +31 (0)85 482 3400.
Do we keep the client and the commercial relationship?
Yes. The client stays yours. We agree pricing, your margin, support and who communicates what, so everyone knows how the service is delivered.
Does all liability move to Immutec?
The contract sets out our operational responsibilities and how liability is divided. Your production IT and your obligations to the client stay as agreed. The point is a clear handover of work and accountability.
Will you go after our other IT work?
No. We do backup, recovery and migrations. Everyday IT management stays with you. Your role in production IT and the rules for client contact are agreed at the start.
Can we bring a client with an existing backup system?
Yes, send us the details. We look at what is protected now and how our service would fit. Compatibility and scope are confirmed before onboarding.
Start with one client.
Bring a real client. We’ll talk about what they need, what your team does today, what we can take over and your margin.